Use this page to lodge a complaint about ChooseNext or submit a request to withdraw consent, stop future contact, change your communication preferences or request action regarding your personal information.
Use this form to raise a concern about ChooseNext, our website, an enquiry you submitted, the referral process, consent, unexpected contact or the handling of your personal information. Please provide enough detail for us to identify and investigate the matter.
If your complaint concerns personal credit advice, a loan recommendation, an application, a lender decision or the conduct of a mortgage broker after your referral, the relevant provider is responsible for handling that part of the complaint. We may help identify the provider or direct the matter to its complaints process where appropriate.
Please do not upload identity documents, bank statements, payslips, tax records, credit reports or other sensitive financial documents. A relevant screenshot, message or email may be attached where necessary.
Use this form to ask ChooseNext to stop future contact, withdraw permission for a referral, change your communication preferences or request access, correction or deletion of information we hold about you where possible.
Withdrawal generally applies from the time we process your request. It may not reverse a disclosure already made with your consent. If your enquiry has already been provided to a participating mortgage provider, that provider is an independent organisation and may also need to process your request under its own privacy policy.
Some limited records may need to be retained for legal, complaint-handling, fraud-prevention, audit or proof-of-consent purposes. Requesting deletion does not necessarily require every record to be erased immediately.
ChooseNext will use the information submitted through these forms to identify your enquiry, investigate your complaint or process your request. Information may be shared with a participating provider where reasonably necessary to address the matter. Please review our Privacy Policy and Terms of Use .
Email [email protected] and include your full name and the telephone number or email address used for your original ChooseNext enquiry.
